4.5 starsFAQ's
What is the minimum order?
One is our minimum order.
What are our lead times?
We aim to decorate and dispatch all goods within 10 to 14 working days from receipt of garments and artwork approval.
How can you pay?
We will happily accept all major Credit and Debit cards together with cheques and BACS transfer.
Account Name: Payspot Limited
Sort Code: 20-60-38
Account Number: 93970035
Returns
We’re happy to replace any faulty customised items for you. However, since custom-made pieces are created just for you, we can’t offer returns on items that aren’t faulty. So, we recommend taking your time when designing your custom clothing to ensure it’s perfect before submitting your order.
You have 28 days from receiving your order to request a return. Once this period has passed, items cannot be returned unless faulty and within the manufactures warranty period.
Couldn't find what you were looking for?
This website is a snap shot of our popular lines.
We supply in excess of 640,000 garment options which cover most requirements.
Please feel free to ask us and we will create a list of options for you.
Will I receive a proof before my order is produced?
Yes, for every new embroidery design created we will send you a photo swatch for approval prior to decorating any garments – changes can certainly still be made at this point should you wish for us to amend the embroidery file.
Who can I speak to if I have a problem?
If you would like to raise a concern about your order you can contact us directly, email [email protected] or give us a call on 01638 661991 and we’ll do everything to help.
Can I edit my order once it has been placed?
For customised orders, we will provide a photo visual proof for approval before your garment enters production, you can request changes at this stage. Once the garment is in production, no further changes can be made.
For non-customised orders, as long as the goods have not yet been dispatched, we should be able to accommodate your request.
If you need to make any changes, please call us as soon as possible on 01638 661991, and we will do our best to assist you.
Can I reorder a previous order?
Absolutely – contact us for further details on our easy-order portal to make your life simple.
How do I cancel an order?
If you have any urgent questions regarding your order, please contact our customer service team at 01638 661991.
