Privacy Policy

Introduction

We appreciate the trust you place in us when sharing your personal data. Protecting the security of your data is our priority.

This privacy notice explains how we collect and use your personal data, during and after your relationship with us, in accordance with our obligations under data protection legislation. It also covers who we share it with, your rights regarding your personal data, and how you can exercise those rights.

Who We Are

For the purposes of the General Data Protection Regulation (“GDPR”), Your Logo Here is the Data Controller. This includes personal data collected through our websites, telephone communications, live chat, and any related social media applications. As the Data Controller, we determine what data is collected, how it is used, and how it is protected.

It is important that you read this notice along with any other privacy notices we provide on specific occasions when collecting or processing your personal data, so you understand how and why we use your information.

If you have questions about how we process personal data or wish to exercise your rights, please refer to the Contact Us section below.

The Data We Collect About You

We may collect, store, and use the following categories of personal data (this list is not exhaustive):

Personal contact details (e.g., name, title, addresses, telephone numbers, and email addresses)

Business contact details (e.g., company name, position, business address, business contact numbers, and emails)

Age/Date of birth

Bank account details and tax/VAT status information

Credit-related trading information

CCTV footage and geolocation data for site visits and deliveries

Cookie data and information about your use of our online services

Collection of Personal Data

We collect personal data for the following purposes:

To fulfil contractual obligations with you or the entity you represent

To process commercial transactions, including the purchase of products and services

To deliver purchased products

To communicate with suppliers and service providers

To maintain business records and accounts

To conduct marketing and promotional activities

To comply with legal and regulatory requirements, including health and safety obligations

To handle customer and supplier complaints or queries

To monitor and improve website performance using data analytics

To ensure the security and safe operation of our website and business infrastructure

We may also obtain information from third parties, such as credit reference agencies.

Technical & Cookie Information

To ensure smooth operation of our websites, we may collect:

IP addresses used to access our sites

Operating system and platform details

Website visit history, including page navigation (clickstream data)

Lawful Basis for Processing Personal Data

We process personal data based on:

Our legitimate business interests

Performance of a contract

Obtaining your consent

Legal obligations, such as compliance with official regulatory requests

When relying on legitimate interest, we ensure our processing does not override your rights.

Sharing Your Personal Data

We may share your personal data only when necessary, including with:

Accountants, legal advisors, consultants, insurers

IT and communication service providers

Suppliers, logistics, and transport companies

Law enforcement and regulators as required by law

Third parties in business mergers or acquisitions

We take measures to ensure that all shared personal data remains secure and is used appropriately.

International Data Transfers

We may work with third parties located outside the UK and EU. We ensure all data transfers are compliant with GDPR by implementing appropriate safeguards. When transferring data to countries without an adequate protection ruling, we use legally binding agreements.

Data Retention

We retain personal data only as long as necessary for our business needs and to comply with legal obligations. Retention periods vary based on data type, purpose, sensitivity, and security risks.

Security Measures

We implement security measures to prevent unauthorised access, accidental loss, or misuse of personal data. However, while we safeguard our systems, we cannot control security risks between your device and our network. We encourage users to take personal precautions to protect their information.

Your Rights as a Data Subject

Under GDPR, you have the following rights:

Right to be informed – We provide clear information about data collection and usage.

Right of access – You can request a copy of your personal data.

Right to rectification – You can ask us to correct inaccurate or incomplete data.

Right to erasure (right to be forgotten) – You can request deletion of your data under certain circumstances.

Right to restrict processing – You can ask us to stop processing your data while its accuracy or our reasons for processing are being verified.

Right to data portability – You can request to transfer your data to another provider.

Right to object – You can object to data processing based on legitimate interest or for direct marketing purposes.

Right to withdraw consent – Where processing is based on consent, you can withdraw it at any time.

Right to human intervention – If we use automated decision-making, you can request human review.

You do not have to pay to exercise these rights, and we will respond within one month.

Providing Your Data to Us

You are not required to provide personal data, but certain services may not be available without it. Additionally, if you exercise GDPR rights (e.g., access requests), we may require verification.

Automated Decision-Making & Cookies

We may use cookies and automated tools to display relevant content based on browsing behaviour. You can manage cookies through browser settings or our consent tool.

Marketing Communications

We may use your data for marketing purposes. If you wish to opt out, please let us know.

Contact Us

If you have questions or concerns about this policy or how we handle your personal data, please contact us at:

Your Logo Here
The Offices,
57 Newton Road,
HOVE,
BN3 7BA
[email protected]
0844 902 3333

Complaints

If you have concerns about our data practices, please contact us first so we can resolve them. You also have the right to contact the UK’s Information Commissioner’s Office (ICO):

ICO Address:
Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire, SK9 5AF

Helpline: 0303 123 1113Website: https://ico.org.uk/global/contact-us/

Changes to This Privacy Notice

We reserve the right to update this policy at any time. This policy was last updated in March 2025.